Frequently Asked Questions

How do I pay for the items?

Payment can be made via PayPal or via deposit in my bank account. Payment may also be made personally when items are picked up. Please e-mail us at jhideco@yahoo.com for payment details.


How and when will the items be shipped?

As our products are made to order, please allow 2-3 weeks for production. Items will be shipped from Manila at least 2-3 weeks  after payment has been received. The shipping cost will depend on the weight and/or size of the item. Please see the rates here. For buyers who live in Metro Manila, items can also be picked up from Ateneo from Mondays thru Fridays between 10am-5pm.

 

Do you ship internationally?

Let’s talk about it!

 

IMPORTANT NOTICE:

Sometimes, handmade leather goods have imperfections and discoloration that  may not register on photos. But this is the nature and charm of things that are made by hand. 

We guarantee that we ship items in perfect condition. We will not be liable for any  or damage during shipment.

 

RETURN POLICY:

Items may be returned within 7 days of purchase but the buyer will have to shoulder the shipping fees. Payment may be reimbursed only if the item is returned in good, undamaged condition.